Refund policy

IMPRESSION HOUSE is operated by INK & IMPRESSIONS LLC. This policy applies to all orders placed at inkandformhome.com, including orders shipped to the United States and the United Kingdom.

The same rules apply to every customer. This policy does not take away rights the law already gives you. If you are a United Kingdom consumer, you also keep your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Return window

You may request a return within 30 days of the delivery date. For a multi-item order delivered on different days, the 30 days start on the day the last item is delivered.

That 30-day window includes change of mind and quality problems.

Condition required

The item must be unused, undamaged, in its original packaging where possible, and include all original parts, accessories, and tags.

Eligible reasons

  • Product quality issue or defect
  • Wrong item shipped
  • Item is materially different from the product page description
  • Change of mind, including color, size, or style preference

How to start a return

  1. Email support@inkandformhome.com with your order number, the item, and the reason. Include photos if the item is damaged, defective, or incorrect.
  2. Wait for written confirmation or a Return Merchandise Authorization (RMA). Do not ship a return without that confirmation.
  3. Send the item to the address in the confirmation email within 14 days after we confirm the return, using the return method we give you.

Return address

INK & IMPRESSIONS LLC
1808 Atherton Ct
Lawrence, KS 66044
United States

Who pays shipping

The original outbound shipping charge follows the Shipping Policy: $3.99 USD on orders under $50.00 USD, and free standard shipping on orders of $50.00 USD or more.

On accepted returns, we pay standard return shipping. That includes change-of-mind returns and returns for a defective, wrong, or misdescribed item.

For the original delivery to the United Kingdom, we pay the standard import VAT, customs duties, and standard carrier clearance fees.

After we approve the return, we will either send a prepaid standard return label or tell you how we will cover the standard return postage. Use the method we specify. If you choose a faster or upgraded service on your own, you pay the extra cost.

We do not pay:

  • upgraded, express, or overnight shipping
  • extra costs caused by an incomplete, incorrect, or unsupported address
  • return shipping for items sent back without an RMA, or for items that do not meet this policy

If a return is not approved after it arrives, we may refuse the refund and, where reasonable, deduct the return shipping we paid.

Refunds

After we receive the item and confirm it meets this policy, we issue the refund within 14 days to the original payment method. Inspection usually takes 3–5 business days after the parcel arrives at our address.

What is refunded

  • Product price: refunded when the return is accepted
  • Standard outbound shipping you paid: refunded when the return is accepted
  • Upgraded or express outbound shipping: not refunded

Import VAT, customs duties, and clearance fees that we paid to deliver the order are not paid out to you as cash. If a carrier or tax authority billed you for a charge that this policy says we cover, email us the receipt and we will reimburse that amount.

Items not eligible for a change-of-mind return

  • Returns sent without confirmation or an RMA
  • Used items, items damaged by the customer, or items missing parts
  • Items marked Final Sale on the product page before purchase

Final Sale does not remove your legal rights if the item is faulty, not as described, or not fit for purpose.

Faulty or misdescribed goods

If an item is defective, the wrong item, or not as described, contact us using the same process above. We will repair, replace, or refund as appropriate.

United Kingdom customers have additional statutory rights. Goods must be of satisfactory quality, fit for purpose, and as described. Within 30 days of delivery you may reject faulty goods and receive a refund. After that you may be entitled to a repair or replacement, and if that is not possible or fails, a price reduction or final refund. These rights cannot be excluded.

Questions

Email: support@inkandformhome.com
Phone: +1 (954) 573-5554
Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Model cancellation notice

To: INK & IMPRESSIONS LLC, 1808 Atherton Ct, Lawrence, KS 66044, United States
Email: support@inkandformhome.com

I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Received on:
Name:
Address:
Date: